Shipping Protection & Tipping Policy
At CoreAutoGear, we want your shopping experience to be simple, transparent, and worry-free. During checkout, you may be offered optional add-on services such as Shipping Protection or a Tip.
These services are completely optional. You can place your order without selecting either service.
1. Optional Services — Your Choice
Shipping Protection and Tips are not required charges.
They will only be added to your order if you actively select them during checkout.
Shipping Protection
Shipping Protection is an optional add-on intended to provide additional protection for eligible shipping-related issues, such as package loss, damage, or theft during transit.
Tips
Any Tip shown during checkout is completely voluntary. A Tip is simply an optional way to show appreciation for our fulfillment and customer support team.
2. Shipping Protection
If you choose Shipping Protection, your order may be eligible for assistance in the event of qualifying shipping-related issues after the package has been shipped.
Coverage is subject to the applicable terms, limitations, and exclusions.
For complete coverage details, eligibility requirements, and exclusions, please visit our dedicated Shipping Protection page:
3. Changing Your Mind About Shipping Protection or Tips
We understand that checkout selections can sometimes be made by mistake or that you may simply change your mind.
If you purchased Shipping Protection or added a Tip and later decide you no longer want that optional service, you may contact our support team and request a refund of that specific add-on amount.
Requests may be submitted even after your order has shipped.
Once approved, the applicable amount will be refunded to your original payment method.
4. Product Returns & Refunds
Product returns, replacements, and refunds are handled separately under our Return Policy.
For product-related concerns, including damaged, defective, or incorrect items, please contact us within the applicable period described in our Return Policy before sending anything back.
5. How to Contact Us
Our customer support team is here to help with questions about Shipping Protection, optional checkout charges, refunds, or your order.
For order-related questions, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
We aim to provide a helpful response within 24 hours.
6. Our Commitment
At CoreAutoGear, we believe checkout should be straightforward and transparent.
Optional services should always be clearly identified, and you should always have the choice of whether or not to purchase them.
We are committed to providing clear information, responsive customer support, and a straightforward shopping experience for every order.