FAQ
This FAQ page answers some of the most common questions customers may have when shopping with coreautogear. If you do not find the answer you need below, please contact us at support@coreautogear.com. For order-related questions, please include your order number, such as 139SHOP-1218, and the email address used at checkout.
Ordering & Payments
Q: How do I use a discount code?
A: You can enter your discount code during checkout whether you choose PayPal or a credit/debit card.
First, select the product you want and click Add to Cart. In your cart, click PAY WITH DEBIT/CREDIT CARD to continue to checkout. This checkout path supports both PayPal and card payments.
On mobile, tap Show order summary to reveal the discount code box. On desktop, the discount field will appear on the right side of the checkout page. Enter your code, apply it, and then complete payment with PayPal or your card.
Q: What payment options are available?
A: We accept several secure payment methods, including PayPal, Visa, MasterCard, American Express, Diner’s Club, most major debit and credit cards, Apple Pay, and Google Pay.
Q: How much does shipping cost?
A: Our standard worldwide shipping fee is $5.99 USD. Shipping costs may vary depending on your location, order details, or active promotions. The final shipping amount will be shown at checkout before you complete payment.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes. coreautogear offers worldwide shipping. We work with a network of fulfillment centers and ship each order from the location that can provide the most efficient delivery route.
Q: How long will delivery take?
A: After your order has been processed and shipped, the estimated delivery time is usually 10–20 business days.
Q: How can I track my package?
A: Once your order ships, we will send a confirmation email with your tracking number. You can use that number to check shipment updates through universal tracking websites such as 17track.net.
Q: Why has my tracking stopped updating?
A: Tracking information may take 24–48 hours to update after shipment. It is also normal for tracking to pause while a package is moving between carrier facilities or transfer points.
Q: Why did I receive only part of my order?
A: If your order contains multiple items, they may be shipped separately to help speed up delivery. Separate packages may also ship from different fulfillment centers. Each shipment will have its own tracking number, which will be sent by email.
Order Changes & Cancellations
Q: Can I update my shipping address, name, or phone number?
A: Order changes are time-sensitive. Please email us at support@coreautogear.com as soon as possible and include:
Your order number, such as 139SHOP-112938
Your order email
The complete corrected shipping information
We will do our best to help if the order has not yet been processed for shipment. Once the order has shipped, shipping details can no longer be changed.
Q: Can I change the item, size, color, or quantity in my order?
A: Item changes must also be requested quickly. Please contact support@coreautogear.com and include your order number, order email, and the exact change you want to make. We can only make changes if your order has not yet entered fulfillment.
Q: Can I cancel my order?
A: Orders may only be canceled before they are dispatched. A handling fee may apply to certain cancellation requests. Once an order has already shipped, it can no longer be canceled.
Post-Delivery Issues
Q: My item arrived damaged. What should I do?
A: Please email support@coreautogear.com with the following information:
Your order number, such as 139SHOP-112938
Photos or video showing the damaged item
A clear photo of the shipping label on the package
Q: What should I do if my item has a defect or quality issue?
A: To report a possible quality issue, please contact us with your order number, order email, a clear explanation of the issue, and photos or video that show the problem clearly.
Q: I received the wrong item or something is missing. What should I do?
A: Please email us with your order number and order email. If you received the wrong item, include a photo of the item you received. If an item is missing, please list the missing product so our team can review and assist.
Account & Communication
Q: I did not receive my order confirmation email. What should I do?
A: Please check your spam or junk folder first. If you still cannot find the email, contact us with the name and email address you likely used at checkout. Our support team can locate your order and resend the confirmation.
Q: I have not received my tracking number yet. What should I do?
A: Tracking numbers are usually sent within 1–2 business days after an order is processed. If that time has passed, please check your spam folder first, then contact our support team for help.
Contact Information
Email: support@coreautogear.com
Phone/Text: +1 (424) 800-8712